care provider sitting with patient at home

Home-Health Innovator Automates Care Coordination

Home-Health Innovator Automates Care Coordination

“As a nationally recognized leader of home health and hospice and a pioneer healthcare customer of Salesforce, Graham Healthcare Group needed an integration partner that could support bringing together multiple care and operational platforms. Bridge Connector has allowed us to take data from several data sources including Patient Ping and Connect America into our Salesforce org, allowing us to eliminate manual data entry, streamline business processes, and improve care coordination.”

— Justin DeWitte, CEO at Graham Healthcare Group


Who is Graham?

As an innovator in an evolving health care world, Graham Healthcare Group has been designing business and technology solutions to drive better care, outcomes, and productivity within its own home health and hospice companies for over 20 years. Graham currently partners with five companies across three states to manage post-acute services, and is committed to radically changing “the home care model by putting patients and their families at the top of the paradigm.”


The Challenge:

Like most health care providers, Graham Healthcare utilizes multiple systems that allow them to provide innovative solutions and a better patient experience. This also requires establishing a central “source of truth” for patient information, which can accept data from a multitude of otherwise disparate sources. Two of Graham’s preferred systems are Patient Ping, a care coordination tool that provides real-time notifications when patients receive care anywhere, and Connect America, a fall detection and medical alert system. In order to use these tools effectively, Graham Healthcare needed the right employees at the right facilities to receive these valuable notifications as quickly as possible.


Bridge Connector Solutions:

Once Graham identified Salesforce as their main source of truth, Bridge Connector worked to ensure Graham’s workflow and data moved seamlessly between Salesforce and two other systems.

The first was Connect America, a nurse alert system. Through the Bridge Connector integration, patients are now automatically onboarded in Salesforce when they are assigned a nurse alert system. And anytime that nurse alert system is used, a notification comes through in Salesforce to immediately alert the team, and the incident is automatically logged.

The second integration was for Graham’s PatientPing system. Now, whenever a patient gets admitted to a facility within the PatientPing network, Graham receives the notification directly to the patient’s record in Salesforce, so their team can take necessary action.


The Results:

By partnering with Bridge Connector, Graham Healthcare has created workflows that seamlessly cross systems, improving care coordination, cutting down on readmissions, reducing time spent on manual data entry, and ultimately, reducing costs. These improved efficiencies free up Graham staff to continue delivering on their mission to be the “recognized market leader in homecare, palliative and hospice services,” and to “power care forward” with their innovative technology platforms.